Last updated: October 20, 2026
Fixed-scope projects start with a deposit. After that, each milestone is invoiced once you accept it, and the deposit is credited against the final milestone. If a project is cancelled, you pay for accepted milestones and for work completed on the current one, and the unused part of the deposit is refunded. To request a refund, email billing@solidoutcome.com with your invoice number. We reply within 2 business days, and approved refunds return to the original payment method within 5–10 business days.
| What you bought | When you cancel | Refund |
|---|---|---|
| Discovery Sprint | Before kickoff | 100% |
| Fixed-scope project deposit | Before work starts | 100% |
| Fixed-scope project | During a milestone | Deposit minus the value of work completed on that milestone. Accepted milestones are not refundable. |
| Ongoing monthly engagement | With 14 days notice | Prepaid days after the notice period, prorated |
| Our app subscriptions, once released (web) | Any time | Full refund within 14 days of the first payment; otherwise access continues to the end of the paid period |
| Our app subscriptions, once released (App Store, Google Play) | In store settings | Handled by Apple or Google under their refund rules |
Defects
If delivered work does not match the SOW, we fix it at no cost. If we cannot, we refund that milestone.
Disputes
Please contact us before opening a chargeback. Most billing questions are resolved within one business day.